Digital Support Service

If you, or someone you know, needs help using digital devices or getting online, the new Digital Support Service could help. Do you feel a little lost using technology? Do you feel nervous about using a computer, phone or tablet, or frustrated about being left behind as everything seems to be moving online? We can help you feel safe and confident using the internet with one-on-one support.

When do the digital support sessions run?

Sessions run on Mondays at 9.30 and 10.30 am. We may be able to offer sessions on other days, so do get in touch and express interest, even if Mondays don’t work for you.

Do I need to book?

Yes! You need to book in advance, by phoning Mayfair reception on 01694 722077.

How much support will I get?

Each digital support session lasts for 45 minutes. At your first appointment, you’ll be invited to complete an informal assessment of your IT skills and then discuss what areas you need help or support with. We hope to resolve your digital dilemmas within six to seven sessions but will review this on a case-by-case basis. Learners will be expected to demonstrate that they are using their devices and following guidance between sessions in order to make the most of this time.

What do I need to bring?

Bring your digital device if you have one. This might be a portable computer, a tablet or a mobile phone. You will also need to bring any relevant account details and passwords.

What if I don’t have a portable device?

We can loan you a tablet or laptop computer for use during the session.

I’m apprehensive about attending – is this for me?

The sessions are run by local volunteers who have many years of experience. You will be allocated a volunteer to work with you on a one-to-one basis – we can cater for people who have never been on line before up to experienced users wanting to stretch their skills. We always aim for the sessions to be friendly, fun and give you the confidence to work on your own.

How much do the sessions cost?

The is no charge for the sessions, but we welcome donations. Your donations allow us to offer this digital support service to yourself and others.

Please note, this is not a drop-in service.

Need help getting here? Our Ring & Ride team could help.

In Shropshire, there are more people age 65+ who are not online than in any other part of the UK. The means we’re missing out. Being online means you can keep in touch and see your friends and family, you can save money and grab a bargain or two, get shopping delivered and better manage your health and finances. Isn’t it time to see what all the fuss is about?

Did you know?

If you’re not online, you’re likely to be paying more for household bills, groceries and consumables. On average, this works out as an additional £348 per year.
*UK Consumer Digital Index 2020

Our Digital Support Service volunteers

This service is run by local volunteers with good IT skills. If you’d like to get involved and offer your skills to help your community, please contact Volunteer Coordinator Kate Slater on